Frequently Asked Questions

What is 26 Shirts?

26 Shirts is a Buffalo-based apparel company founded in 2013 by Del Reid, a co-founder of the Bills Mafia movement.

Our primary mission is to help individuals and families facing serious health and medical challenges, as well as unexpected family emergencies.

Through original apparel and limited-edition fundraising campaigns, we bring communities together to provide meaningful financial support to people going through difficult times.

We also partner with select charitable organizations, particularly those whose work supports families and individuals facing similar challenges.

Since 2013, our community has helped raise more than $2.3 million for families in need and charitable causes.

Learn more about our story on our About 26 Shirts page.

How does it work?

26 Shirts creates original apparel that helps support families in need and charitable organizations.

Our limited-edition campaigns run for a specific period of time, with the start and end dates displayed on each product listing. During that window, customers place preorders.

Once a campaign ends, we send the orders into production. After production is complete, we begin shipping. Because these items are made specifically for each campaign, they don't ship immediately after purchase.

We also offer ongoing collections, including The Vault and Mafia Gear, where items may be produced on demand and shipped separately.

Each product listing explains the charitable cause being supported and the applicable donation amount.

Is 26 Shirts a nonprofit?

No. 26 Shirts, Inc. operates as a New York State S-Corp, but our mission has always been charitable.

When we first envisioned 26 Shirts, the original plan was to establish it as a nonprofit organization. However, after consulting with our advisors, we learned that the retail nature of our business would make that structure difficult. So we chose a different path.

Rather than operating as a traditional nonprofit, we built a business around charitable giving, with transparency about the donations generated through our merchandise sales.

Our primary mission remains helping individuals and families facing serious health and medical challenges, as well as unexpected family emergencies.

Each campaign clearly identifies who we're helping and how purchases contribute to that cause.

Different business structure. Same mission: Helping people who need it.

How much money from each shirt is given?

For most Volume campaigns, $8 from each shirt purchase goes toward the designated beneficiary. However, some campaigns have minimum-sales requirements that can affect the final donation amount. Any such conditions are noted on the product listing.

For Special Editions, Vault, Mafia Gear, Fanteestic, and CHARGE products, the donation is typically 8% of the purchase price unless otherwise noted.

Each product listing provides the applicable donation details.

What is The Vault?

The Vault is our collection of select past 26 Shirts designs that are available to purchase again, even after their original limited-edition campaigns have ended.

Unlike our traditional limited-edition releases, Vault products are printed and shipped on demand by third-party fulfillment partners, using Direct-to-Garment (DTG) printing.

Because DTG printing differs from traditional screen printing, we recommend washing garments inside out in cold water and either hanging them to dry or tumble drying on low.

Unless otherwise noted on the product listing, Vault purchases support the beneficiary of our most recently launched Volume campaign.

Do contributing artists make any money?

Yes, we pay $1 per shirt sold to the contributing artist who designed it.

How much money has 26 Shirts raised so far?

As of today, our customers have donated over $2000000.

Where can I find you?

You mean other than right here at 26shirts.com?

Our showroom is located at 2205 Kenmore Ave. Unit 100! We're open Monday-Friday from 10am-4pm. Watch our social media accounts for occasional evening or weekend hours.

Can I return, exchange, or cancel my order?

Because our limited-edition campaigns are produced specifically for the orders received, all sales are generally final, and we cannot accept returns or exchanges.

Please review your order carefully before checking out, especially your size selection. You can find detailed measurements in our Sizing Guide.

Order cancellations: If you need to cancel an order from an active limited-edition campaign, please contact us before the campaign closes. Once the campaign ends, orders and their associated charitable donations become final.

Print-on-demand products: Items produced by our third-party fulfillment partners are also final sale.

Order mistakes: If we send you the wrong item or make a mistake fulfilling your order, please email support@26shirts.com so we can make it right.

Incorrect addresses: Please double-check your shipping address at checkout. If you notice an error, contact us immediately. We cannot guarantee address corrections once an order has shipped.

What if there's a problem with my order?

We do our best to get every order right, but occasionally mistakes happen.

If you receive an incorrect item, something is missing, or your order arrives damaged, please email us at support@26shirts.com.

Include your order number, a brief description of the issue, and a photo if applicable. We'll review the situation and work to make it right.

We appreciate your patience and the opportunity to fix any mistakes.

When will I receive my order?

Most of our limited-edition campaigns operate on a preorder basis. That means your items are produced after the campaign closes, rather than immediately after you place your order.

We generally aim to ship these orders within 15–20 business days after the campaign ends. This is an estimated timeframe, not a guaranteed delivery date.

Products from The Vault and other print-on-demand collections are produced and shipped by third-party fulfillment partners, so their timelines may differ.

If your order contains products from different collections, they may arrive in separate shipments.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

What is your shipping and handling pricing?

Our standard shipping rates are based on the number of items ordered:

  • 1–3 items: $5.99
  • 4–9 items: $10.99
  • 10–11 items: $15.99
  • 12 or more items: $20.99

A few exceptions apply:

  • International shipping rates vary by destination.
  • On-demand products fulfilled by third parties may have different shipping rates.

Your shipping charges will be displayed at checkout.

How do your sizes run? 

Our Unisex shirt sizes run true to size, but our ladies sizes do run small and tend to be more form-fitting. If you are having trouble deciding between two sizes, our advice is to pick the larger.

Sizing charts for all shirt styles are available here. Please note that occasionally these specific brands and styles are unavailable from our suppliers; when this is the case, we do our best to provide as close a substitute as possible.

How do I submit a design or contact 26 Shirts?

Have a question about an order or need assistance? Email us at support@26shirts.com.

Are you an artist interested in submitting an original design for consideration? We'd love to see your work! Send your ideas to creative@26shirts.com.